Children’s Court of Victoria Service Delivery Reform Project
This project aims to use human centred design to improve the experiences of all Children's Court users.
The CIJ supported the RMIT Graduate School of Business and Law and Huddle Design Consulting, who have been engaged by the Children’s Court of Victoria to guide its Service Delivery Reform Project.
The Children’s Court of Victoria established the ‘Service Delivery Reform Project’ in 2019. The Project aimed to use human centred design to improve the experiences of all Court users and to encourage their collaboration towards better outcomes in the Court’s system.
The Children’s Court engaged RMIT Graduate School of Business and Law and Huddle Design Consulting, in consultation with the CIJ in an advisory function, to lead the service reform project which explored challenges and opportunities in relation to the Court. Input was sought from Court users, including Magistrates, court staff and end users, throughout the duration of the Project.
The project was delivered in three phases over an 18 month period:
- Orientation & contextualisation: Conduct in depth research with internal and external stakeholders, subject matter experts, and Court users.
- Prioritisation: Prioritise findings from the research for design opportunities
- Explore & develop solutions: Work with key terms to initiate, develop and implement reform solutions that respond to phase 2 priorities.
In addition, a resource focusing on Specialist Children’s Court approaches across Australia and in comparable jurisdictions around the world was developed. This resource will also inform the Children’s Court’s ongoing strategic direction and, as the principles outlined in the the resource identify, highlights how essential it is to have specialist approaches to legal responses with children and young people which are child focused; which promote the participation of children and families; which incorporate problem-solving, collaborative and multi-disciplinary practices; are supported by a specialised and trained workforce; and which are culturally responsive. You can read this resource below.