Research + Projects

Children’s Court of Victoria Service Delivery Reform Project

This project aims to use human centred design to improve the experiences of all Children's Court users.

The CIJ is supporting the Graduate School of Business and Law and Huddle Design Consulting, who have been engaged by the Children’s Court of Victoria to guide its Service Delivery Reform Project.

The Children’s Court of Victoria established the ‘Service Delivery Reform Project’ in 2019. The Project aims to use human centred design to improve the experiences of all Court users and to encourage their collaboration towards better outcomes in the Court’s system.​

The Children’s Court has engaged RMIT Graduate School of Business and Law and Huddle Design Consulting, in consultation with the CIJ in an advisory function, to lead the service reform project which will explore challenges and opportunities in relation to the Court.​

The project will be delivered in three phases over an 18 month period:

Input will be sought from Court users, including Magistrates, court staff and end users, throughout the duration of the Project.