Victims Services Review
The Victorian Department of Justice & Community Safety has asked the CIJ to review the state's service and support system for victims of crime.
This system includes services such as the Victims of Crime Helpline and Victims Assistance Programs around the state, as well as more specific interventions designed to support individuals through the prosecution process or in the aftermath of violent crime.
As part of this review, the CIJ is mapping and exploring the operation and relationship of these services, as well as the awareness and referral pathways to and between services. The project involves consultation with professional stakeholders, and qualitative research with victims of crime about their experiences of this support system: the kinds of support they received; the effectiveness of this support; and the extent to which existing services met their often wide and varied needs.
Highlighting these needs – as well as the diversity and complexity of people who experience crime – is a crucial step towards unpacking the often simplistic debate around criminal justice systems, as well as default assumptions about what victims really want.
This work will contribute to a case for a strengthened and cohesive system of supports for victims of crime.